SR-TEK Terms & Conditions of Sale

(hereinafter “the Company”)

Company Details

SR-TEK Limited
Company registration number: 6893423
Registered Office: Henge Barn, Pury Hill Business Park, Alderton Road, Towcester, Northamptonshire, England, NN12 7LS
VAT Number: GB209011062

These Terms & Conditions do not apply to Contracts in which the Purchaser is dealing as a consumer insofar as they would be void under the Unfair Contract Terms Act 1977. The statutory rights of parties dealing as consumers are preserved throughout.

1. Definitions

In these Terms & Conditions, the following meanings apply:

Company, we, us, our or SR-TEK means SR-TEK Limited, including any SR-TEK trading entity, division, or affiliated sales office issuing the relevant quotation, order confirmation, invoice, or supply document.

Customer, you or Purchaser means the business customer purchasing goods and/or services from SR-TEK.

Contract means the contract between SR-TEK and the Customer for the sale or supply of goods and/or services.

Goods means any products, equipment, pressure vessels, components, systems, spare parts, materials, accessories, assemblies, or other goods supplied by SR-TEK.

Services means any services supplied by SR-TEK, including but not limited to consultancy, design, engineering, technical support, testing, validation, installation, commissioning, training, documentation, R&D, inspection, and project work.

Quotation means any quotation, estimate, proposal, offer, or written commercial document issued by SR-TEK.

Order means any purchase order, written acceptance, signed quotation, email instruction, supplier portal order, payment, or other instruction from the Customer to proceed with the supply of Goods and/or Services.

Custom Goods means any Goods that are made to order, modified, adapted, configured, designed, manufactured, sourced, assembled, or procured specifically for the Customer.

2. Business-to-Business Application

2.1 These Terms & Conditions apply to business-to-business transactions only.

2.2 By placing an Order with SR-TEK, the Customer confirms that it is acting in the course of business and not as a consumer.

2.3 These Terms & Conditions apply to all quotations, sales, supplies, services, and contracts entered into by SR-TEK unless SR-TEK expressly agrees otherwise in writing.

3. Application of Terms

3.1 Any Order placed with SR-TEK, or any acceptance of a Quotation issued by SR-TEK, shall be deemed to constitute acceptance of these Terms & Conditions.

3.2 These Terms & Conditions shall prevail over any terms or conditions contained in or referred to in the Customer’s purchase order, supplier portal, procurement platform, enquiry, specification, correspondence, standard terms, or other documentation.

3.3 Any terms or conditions supplied by the Customer shall have no effect unless expressly accepted in writing by an authorised representative of SR-TEK.

3.4 No variation to these Terms & Conditions shall be binding unless agreed in writing by an authorised representative of SR-TEK.

3.5 SR-TEK may update these Terms & Conditions from time to time. The version applicable to a Contract shall be the version in force at the date of SR-TEK’s Quotation or Order acceptance, unless otherwise agreed in writing.

4. Quotations

4.1 Unless a different period is stated in the Quotation, Quotations are valid for 30 calendar days from the date of issue.

4.2 Notwithstanding clause 4.1, SR-TEK may withdraw, amend, or reissue a Quotation at any time before Order acceptance where an event or circumstance beyond SR-TEK’s reasonable control (including but not limited to those described in clause 28) materially affects the cost or availability of raw materials, components, energy, freight, or currency, or otherwise materially affects the commercial basis of the Quotation. In such circumstances the original validity period shall no longer apply.

4.3 SR-TEK also reserves the general right to withdraw, amend, or reissue any Quotation at any time before Order acceptance.

4.4 Unless expressly stated otherwise, all prices are quoted exclusive of VAT, sales tax, import duties, customs charges, freight, insurance, clearance fees, bank charges, and other taxes, levies, or charges.

4.5 Quotations are based on the information available to SR-TEK at the time of quotation. Any change to specification, scope, quantity, delivery requirement, payment term, documentation requirement, certification requirement, testing requirement, or customer requirement may result in revised pricing and/or lead time.

4.6 Any drawings, technical descriptions, images, dimensions, weights, capacities, performance figures, material references, and other descriptive information are provided for guidance only unless expressly incorporated into the Contract in writing.

5. Order Acceptance and Formation of Contract

5.1 A Contract is formed only when SR-TEK accepts the Customer’s Order in writing, issues an order confirmation, receives required payment, or commences work, whichever occurs first.

5.2 SR-TEK may refuse, delay, or condition acceptance of an Order where credit approval, payment, technical clarification, customer approval, drawings, documentation, or other required information is outstanding.

5.3 The Customer is responsible for ensuring that any Order is complete and accurate and reflects the Customer’s requirements.

5.4 Where the Customer places an Order through a supplier portal or procurement platform, the use of that platform shall not override these Terms & Conditions.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring that the Goods and Services are suitable for the Customer’s intended application, process, location, operating conditions, fluids, materials, pressure, temperature, environment, safety requirements, and regulatory requirements.

6.2 The Customer is responsible for providing complete and accurate technical information, including but not limited to operating pressure, temperature, media, chemical compatibility, duty cycle, installation environment, safety requirements, and applicable regulatory requirements.

6.3 The Customer is responsible for installation, commissioning, use, operation, maintenance, inspection, operator training, risk assessment, safe system of work, and regulatory compliance unless SR-TEK expressly agrees otherwise in writing.

6.4 The Customer shall use the Goods only in accordance with SR-TEK’s instructions, manuals, drawings, ratings, limitations, and applicable laws and standards.

6.5 The Customer shall not exceed any stated pressure, temperature, chemical compatibility, mechanical load, duty cycle, service life, or other operating limit.

7. Prices and Currency

7.1 SR-TEK may quote and invoice in GBP, EUR, or USD.

7.2 Prices are exclusive of VAT and other applicable taxes unless expressly stated otherwise.

7.3 Where prices are quoted in a currency other than GBP, SR-TEK reserves the right to revise pricing before Order acceptance if exchange rate movements, banking charges, supplier cost changes, freight costs, duties, or other cost changes materially affect the commercial basis of the Quotation.

7.4 SR-TEK reserves the right to revise pricing where additional costs arise due to Customer changes, incomplete or inaccurate Customer information, delayed Customer approvals, changed delivery requirements, changed regulatory requirements, or circumstances beyond SR-TEK’s reasonable control.

8. Minimum Order Value

8.1 Unless otherwise agreed in writing, the minimum order value is:

8.2 SR-TEK may accept Orders below the minimum order value at its discretion, subject to a small order surcharge or other agreed charge.

9. Payment Terms

9.1 Payment terms shall be as stated in the Quotation, order confirmation, or invoice.

9.2 Unless otherwise agreed in writing, payment shall be made by bank transfer or card payment.

9.3 Standard credit terms, where approved by SR-TEK, are 30 days net.

9.4 Credit terms are subject to approval and may be withdrawn, amended, suspended, or refused at SR-TEK’s discretion.

9.5 New Customers may be required to pay on a proforma basis before Order processing or dispatch.

9.6 Custom Goods, bespoke products, special projects, engineered systems, non-standard Goods, and project work may require deposit, staged payment, full payment in advance, or payment before shipment.

9.7 SR-TEK’s standard credit terms do not extend beyond 30 days net. Where the Customer requests, and SR-TEK agrees in writing before Order acceptance, to provide extended credit beyond 30 days, an extended credit charge shall apply. Unless otherwise agreed in writing, this charge shall be 1.5% of the total Order value for each additional period of 15 days (or part thereof) of credit granted beyond the standard 30-day term. The extended credit charge represents an agreed fee for the provision of additional credit and shall be invoiced and payable in accordance with the agreed payment schedule.

9.8 SR-TEK may offer a 2% discount for full proforma payment received with the Order. Any such discount must be confirmed in writing by SR-TEK.

9.9 The Customer shall make all payments in full without set-off, counterclaim, deduction, withholding, or deferment unless required by law.

9.10 Bank charges, card charges, currency conversion charges, withholding tax, intermediary bank charges, and payment processing charges shall be borne by the Customer unless otherwise agreed in writing.

9.11 If payment is not received by the due date, SR-TEK may, without prejudice to any other right or remedy: (a) charge statutory interest on the overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% per annum above the Bank of England base rate from time to time, accruing daily from the due date until payment is received in full, whether before or after judgment; (b) recover fixed sum compensation and reasonable costs of recovering the debt (including any costs exceeding the fixed sum) as provided under that Act; and (c) suspend work, suspend delivery, withhold documentation, withhold dispatch, cancel the Contract, or exercise any other right available under the Contract or at law.

10. Pricing Basis and Commercial Concessions

10.1 SR-TEK prices Goods and Services on the basis of gross margin, project risk, technical complexity, customer requirements, payment terms, delivery terms, documentation requirements, warranty exposure, and commercial viability.

10.2 Commercial concessions include but are not limited to customer-requested price reductions, reseller pricing, special payment terms, free or reduced shipping, DAP or DDP delivery, special documentation, customer portal use, additional certification, technical support, R&D, testing, consultancy, or additional scope not included in the product price.

10.3 SR-TEK reserves the right to charge separately for any item, requirement, or service that is not included in the quoted price.

11. Packing, Shipping and Delivery

11.1 Packing and shipping are chargeable unless expressly stated as included in the Quotation.

11.2 Where packing and shipping are stated as “to be confirmed”, “quoted separately”, or similar, SR-TEK shall not be obliged to dispatch Goods until the applicable packing and shipping charges have been agreed and paid or otherwise accepted by the Customer.

11.3 Delivery terms may include Ex Works, DAP, DDP, customer carrier account, collection, or other agreed terms. The applicable delivery term shall be stated in the Quotation or order confirmation. Any reference to Ex Works, DAP, DDP or other delivery terms shall be interpreted in accordance with Incoterms® 2020 unless expressly agreed otherwise in writing.

11.4 Any delivery date, dispatch date, or lead time is an estimate only unless expressly agreed in writing as binding.

11.5 SR-TEK shall not be liable for loss, damage, costs, penalties, or consequential loss arising from delay in delivery, dispatch, carrier collection, customs clearance, import processing, or Customer approval.

11.6 If delivery, dispatch, or collection is delayed due to the Customer’s act, omission, non-payment, lack of instruction, late approval, or failure to collect, SR-TEK may charge storage, insurance, administration, rebooking, redelivery, and other reasonable costs.

12. DAP, DDP, Import Costs and Customer Carrier Accounts

12.1 DAP delivery does not include import duties, import VAT, customs clearance, brokerage fees, destination charges, storage charges, demurrage, local taxes, or other import-related costs unless expressly agreed in writing.

12.2 DDP delivery is available only where SR-TEK expressly agrees in writing. Any DDP price is based on the information available at the time of quotation and may be revised if duties, taxes, freight, clearance charges, import requirements, or destination costs change. Any reference to DAP, DDP or other delivery terms shall be interpreted in accordance with Incoterms® 2020 unless expressly agreed otherwise in writing.

12.3 Where the Customer requests shipment using its own carrier account, the Customer shall be responsible for freight costs, carrier charges, transit delay, customs delay, loss, damage, and additional carrier charges except to the extent caused by SR-TEK’s proven negligence.

12.4 Failed delivery, refused delivery, incorrect delivery information, re-delivery, storage, demurrage, return shipping, or customs-related costs caused by the Customer shall be charged to the Customer.

13. Risk and Title

13.1 Risk in the Goods shall pass to the Customer on delivery, collection, or handover to the carrier, or otherwise in accordance with the agreed delivery term or Incoterm stated in the Quotation or order confirmation.

13.2 Risk may pass to the Customer before ownership of the Goods passes.

13.3 Legal and beneficial ownership of the Goods shall not pass to the Customer until SR-TEK has received, in full and in cleared funds, payment of: (a) the price of the Goods; and (b) all other sums which are or become due to SR-TEK from the Customer on any account whatsoever.

13.4 Until ownership of the Goods has passed to the Customer, the Customer shall: (a) hold the Goods as bailee for SR-TEK; (b) store the Goods separately from all other goods and in a manner that keeps them readily identifiable as SR-TEK’s property; (c) not remove, deface, or obscure any identifying mark or packaging on or relating to the Goods; (d) keep the Goods in satisfactory condition and insured against all reasonable risks for their full price from the date of delivery; and (e) hold the proceeds of any insurance claim relating to the Goods on trust for SR-TEK and not mix such proceeds with other money.

13.5 The Customer may use the Goods in the ordinary course of its business before ownership passes, but shall not pledge, charge, or grant any security interest over any Goods which remain the property of SR-TEK. If the Customer does so, all sums owing to SR-TEK shall immediately become due and payable.

13.6 The Customer’s right to possession of the Goods terminates immediately if: (a) the Customer fails to pay any sum due to SR-TEK by its due date; (b) the Customer becomes insolvent, is unable to pay its debts, suspends or threatens to suspend payment, enters into administration, liquidation, receivership, or any composition or arrangement with its creditors, or any analogous event occurs in any jurisdiction; or (c) the Customer breaches the Contract.

13.7 At any time after the Customer’s right to possession has terminated, SR-TEK may require the Customer to deliver up the Goods and, if the Customer fails to do so promptly, SR-TEK or its authorised representative may, to the extent permitted by law, enter any premises of the Customer or any third-party where the Goods are stored in order to inspect or recover them. The Customer shall grant, and procure the grant of, such access as is reasonably required.

14. Export Documents and Documentation Charges

14.1 Standard documentation supplied with Goods shall be as stated in the Quotation.

14.2 Unless otherwise agreed in writing, an administration fee of £40 / €45 / $55 shall be applied for export documents.

14.3 Export documents may include, but are not limited to, export declarations, customs documents, certificates of origin, customs invoices, shipping documents, and other export-related documents.

14.4 A charge of £40 / €45 / $55 may be applied for material certificates and any other documentation requested after delivery of an Order. SR-TEK may waive this charge at the account manager’s discretion.

14.5 Additional or customer-specific documentation may be chargeable, including but not limited to inspection documents, special certificates, compliance forms, supplier portal documents, test certificates, technical files, drawings, declarations, document packs, and customer-specific formats.

14.6 The Customer is responsible for confirming all import requirements, local regulatory requirements, customs requirements, end-use restrictions, and destination-country compliance requirements unless SR-TEK expressly agrees otherwise in writing.

14.7 SR-TEK shall not be liable for delay, rejection, seizure, customs hold, import refusal, additional duty, additional tax, or other cost arising from incorrect, incomplete, or undisclosed Customer import or documentation requirements.

15. Supplier Platforms, Procurement Portals and Customer Administration

15.1 Where the Customer requires SR-TEK to use any third-party procurement, supplier onboarding, compliance, invoicing, payment, tendering, vendor-management, or customer portal system, SR-TEK reserves the right to charge an administration fee.

15.2 Unless otherwise agreed in writing, the administration fee for mandatory use of a Customer or third-party supplier platform is:

15.3 Additional time, documentation, compliance, onboarding, recurring portal work, customer-specific forms, vendor registration, payment portal administration, or similar work may be charged separately.

15.4 SR-TEK shall not be responsible for delays in quotation, Order processing, payment, or dispatch caused by Customer supplier platforms, onboarding processes, approval workflows, or portal errors.

16. Consultancy, Technical Support, R&D and Testing

16.1 Basic product selection support may be provided without charge at SR-TEK’s discretion.

16.2 Consultancy and technical support beyond normal sales support shall be treated as chargeable work unless expressly agreed otherwise in writing.

16.3 Chargeable work may include, but is not limited to, application review, customer process review, design work, CAD modelling, technical drawings, calculations, pressure equipment review, ATEX/PED/ASME review, R&D, test protocol development, validation testing, troubleshooting, customer-specific engineering meetings, technical reports, and non-standard manuals or documentation.

16.4 Any technical advice provided by SR-TEK is based on information supplied by the Customer. The Customer remains responsible for verifying suitability for its own application, process, fluids, operating conditions, safety requirements, and regulatory environment.

16.5 Unless expressly agreed in writing, technical advice is not a substitute for the Customer’s own risk assessment, engineering assessment, safety assessment, regulatory assessment, or competent-person review.

16.6 Consultancy, R&D, testing, validation, and technical support rates may be quoted separately and may be subject to minimum chargeable time.

16.7 Consultancy fees, once agreed, are non-refundable unless otherwise agreed in writing. SR-TEK may, at its discretion, credit consultancy fees against a subsequent Order.

17. Drawings, Intellectual Property and Technical Information

17.1 All drawings, technical documents, calculations, CAD files, designs, concepts, specifications, manuals, technical files, and other intellectual property created or supplied by SR-TEK remain the property of SR-TEK unless expressly agreed otherwise in writing.

17.2 The Customer shall not copy, reproduce, disclose, reverse engineer, manufacture from, or provide to any third-party any SR-TEK drawing, design, specification, technical document, or other proprietary information without SR-TEK’s prior written consent.

17.3 Where the Customer provides drawings, specifications, samples, or technical information, the Customer warrants that SR-TEK’s use of such information will not infringe any third-party intellectual property rights.

17.4 SR-TEK may retain copies of Customer-supplied technical information as reasonably required for record keeping, quality control, warranty assessment, legal compliance, and future support.

18. Inspection on Delivery, Damage, Shortage and Non-Conformity

18.1 The Customer shall inspect the Goods immediately upon delivery.

18.2 Any visible damage, shortage, excess delivery, incorrect item, packaging damage, or apparent defect must be notified to SR-TEK in writing within 2 working days after receipt of the Goods.

18.3 Where Goods are delivered by carrier, the Customer must note visible damage or suspected damage on the carrier’s delivery documentation where possible.

18.4 If the Customer fails to notify SR-TEK within the period stated above, the Goods shall be deemed accepted in respect of visible damage, shortage, excess delivery, incorrect item, packaging damage, or apparent defect.

18.5 Hidden defects must be notified to SR-TEK in writing as soon as reasonably practicable after discovery.

18.6 The Customer shall preserve the Goods, packaging, labels, and delivery documents where a claim for damage, shortage, or defect is made.

19. Warranty for New Goods

19.1 Subject to these Terms & Conditions, SR-TEK warrants that new Goods supplied by SR-TEK shall be free from defects in materials and workmanship for 12 months from the date of delivery unless otherwise stated in the Quotation.

19.2 The warranty applies only where the Goods have been correctly installed, operated, maintained, inspected, stored, and used in accordance with SR-TEK’s instructions and within the stated technical limits.

19.3 In the event of a valid warranty claim, SR-TEK may, at its discretion, repair the defective Goods, replace the defective Goods, supply replacement parts, issue a credit, or provide a refund for the defective item.

19.4 SR-TEK shall be given a reasonable opportunity to inspect the Goods before any warranty remedy is agreed.

19.5 Returned Goods shall not be accepted without SR-TEK’s prior written authorisation.

19.6 The Customer shall be responsible for the cost and risk of returning Goods to SR-TEK unless SR-TEK agrees otherwise in writing or the claim is accepted as valid under warranty.

19.7 Any repair or replacement under warranty shall not extend the original warranty period unless required by law or expressly agreed in writing.

20. Warranty for Second-Hand, Refurbished, Repaired or Overhauled Goods

20.1 Where Goods are sold as second-hand, refurbished, reconditioned, repaired, or overhauled, the warranty period shall be 3 months from the date of delivery unless otherwise stated in the Quotation.

20.2 Such Goods are supplied subject to their age, condition, availability of parts, and any limitations stated by SR-TEK.

20.3 The warranty for second-hand, refurbished, repaired, or overhauled Goods is limited to defects directly arising from SR-TEK’s workmanship or overhaul work unless otherwise agreed in writing.

21. Warranty Exclusions

21.1 SR-TEK shall not be liable under warranty for any defect, damage, loss, or failure arising from:

(a) misuse, abuse, negligence, accident, impact, contamination, or improper handling;
(b) incorrect installation, commissioning, maintenance, inspection, storage, or operation;
(c) use by untrained or unauthorised personnel;
(d) normal wear and tear;
(e) use outside stated pressure, temperature, load, duty cycle, service life, or operating limits;
(f) use with unsuitable, incompatible, corrosive, aggressive, contaminated, or undisclosed fluids, gases, chemicals, materials, or media;
(g) chemical, electrochemical, electrical, UV, environmental, or atmospheric influences;
(h) modification, alteration, repair, dismantling, or attempted repair not authorised by SR-TEK;
(i) defective construction work, unsuitable installation location, unsuitable process environment, or inadequate guarding or protection;
(j) customer-supplied components, customer-specified components, third-party components, or components used outside SR-TEK’s specified configuration;
(k) failure to follow SR-TEK instructions, manuals, warnings, maintenance schedules, inspection requirements, or safety requirements;
(l) failure arising from integration with equipment, software, control systems, wiring, drivers, or accessories not supplied or approved by SR-TEK;
(m) continued use after the recommended or stated service life has expired, or continued use after signs of fatigue, stress, crazing, cracking, deformation, corrosion, material degradation, leakage, clouding, or other unsafe conditions have become apparent or would have been apparent on reasonable inspection;
(n) failure caused by the Customer’s process, product, material, media, or operating environment.

22. Acrylic Tank and Acrylic Component Service Life

22.1 Acrylic tanks, acrylic pressure vessels, acrylic shields, acrylic tubes, and acrylic components are inherently subject to ageing, fatigue, stress, chemical attack, UV exposure, pressure cycling, cleaning effects, impact damage, and progressive material degradation over their service life.

22.2 Unless otherwise stated in writing, acrylic tanks and acrylic pressure-retaining components have a recommended maximum service life of 5 years from the date of supply, or such shorter period as applies if signs of fatigue, stress, crazing, cracking, deformation, leakage, chemical attack, clouding, or other material degradation become apparent or would have been apparent on reasonable inspection.

22.3 The Customer acknowledges that it is best placed to monitor the condition and operating history of such components in service, and accordingly assumes responsibility for their periodic inspection, risk assessment, safe operation, and timely removal from service at or before the end of the recommended service life, or earlier where their condition requires.

22.4 Subject to clause 27.1, SR-TEK shall not be liable under warranty or otherwise for damage, failure, or loss resulting from use of such components beyond the recommended service life, or from use after signs of degradation have become apparent or would have been apparent on reasonable inspection.

23. Custom Goods, Special Orders and Project Work

23.1 Custom Goods, special-order Goods, modified Goods, engineered systems, and project work are supplied according to the agreed scope stated in the Quotation, order confirmation, drawings, specifications, or project documents.

23.2 The Customer is responsible for reviewing and approving drawings, specifications, technical documents, and scope documents where approval is requested by SR-TEK.

23.3 SR-TEK shall not be responsible for errors, delay, or additional cost arising from incorrect or delayed Customer approval.

23.4 Any change to the agreed scope, specification, documentation, testing, delivery, or approval requirements may result in revised pricing and lead time.

23.5 Custom Goods, modified Goods, special-order Goods, and project work are non-cancellable and non-returnable unless SR-TEK expressly agrees otherwise in writing.

24. Cancellation, Delay and Customer Default

24.1 Orders may not be cancelled